Terms of Service

Effective Date: October 19, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the website, online services, ordering features, gift card features, loyalty features, communications, and any related offerings operated by Pilot Coffee Roasters Coffee Corp. (the “Company,” “we,” “us,” or “our”) through the website located at vixbrenflel.pro and any related digital channels, mobile tools, in-store digital services, and customer support channels.

By accessing, browsing, placing an order, creating an account, purchasing products, submitting content, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies referenced herein. If you do not agree to these Terms, you must not use our services.

These Terms apply to customers, visitors, and any other users of our services in Canada and elsewhere, subject to applicable law. Certain products or services may be subject to additional terms, conditions, or policies, which are incorporated by reference.

2. Scope of Services

Pilot Coffee Roasters Coffee Corp. operates a coffee-shop business and may offer, among other things:

  • Freshly prepared beverages, coffee, tea, and related food products;
  • In-store purchases and online ordering for pickup, delivery, or other fulfillment methods made available from time to time;
  • Gift cards, promotional offers, loyalty or rewards programs, and subscription or recurring services, if offered;
  • Customer communications, account features, and informational content about products, locations, and promotions;
  • Any additional products or services we may introduce or discontinue at our discretion, subject to applicable law.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, temporarily or permanently, with or without notice, to the extent permitted by law.

3. User Obligations and Responsibilities

By using our services, you agree that you will:

  • Provide accurate, current, and complete information when requested;
  • Use our services only for lawful purposes and in compliance with applicable federal, provincial, and municipal laws in Canada;
  • Not interfere with, disrupt, or attempt to gain unauthorized access to our website, systems, accounts, or networks;
  • Not use any automated means, scraping, bots, or similar tools to access our services without our prior written consent;
  • Not resell, misuse, or fraudulently obtain products, promotions, or gift cards;
  • Comply with all store policies, staff instructions, posted notices, and applicable health and safety requirements while on our premises;
  • Ensure that any payment method used is authorized and valid;
  • Be responsible for maintaining the confidentiality of any account credentials and for all activity under your account.

We reserve the right to refuse service, cancel transactions, restrict access, or remove users from our premises or digital platforms where necessary to protect our business, staff, customers, or legal rights, subject to applicable law.

You are responsible for reviewing ingredient information, allergen notices, and product descriptions. Food and beverage products may contain or come into contact with common allergens, including but not limited to dairy, eggs, soy, wheat, peanuts, tree nuts, and other allergens. We do not guarantee an allergen-free environment.

4. Payment Terms and Conditions

Prices for products and services are displayed in Canadian dollars unless otherwise indicated. Prices may change without notice, subject to applicable law and any prior confirmed order. Taxes, fees, deposits, delivery charges, service charges, and gratuities, where applicable, may be added to the total amount due.

We may accept cash, credit cards, debit cards, digital wallets, gift cards, or other payment methods made available from time to time. All payments are subject to authorization and verification. If a payment is declined, reversed, charged back, or otherwise not collected, we may cancel the order and recover any amounts owed, including reasonable costs incurred in connection with the unpaid transaction, to the extent permitted by law.

For online or pre-order transactions, you authorize us or our payment processors to charge the selected payment method for the full amount of your purchase, including applicable taxes and fees. You represent that you are authorized to use the selected payment method.

Promotional pricing, coupons, loyalty rewards, and discounts may be subject to additional conditions, expiration dates, limits, and exclusions. Unless expressly stated otherwise, promotions have no cash value and may not be combined with other offers.

We reserve the right to correct pricing errors, inventory inaccuracies, or transaction mistakes, and to cancel any order impacted by such errors where allowed by law. If we cancel a paid order, we will issue a refund consistent with these Terms and applicable law.

5. Cancellation and Refund Policy

Because we provide perishable food and beverage products, all sales are generally final once prepared, except where required by law or where we determine, in our discretion, that a refund, replacement, or credit is appropriate.

  • In-store orders: Prepared items are non-refundable unless there is a proven quality issue, incorrect item, or other circumstance we accept as a valid complaint.
  • Online or pre-orders: Orders may be cancellable only before preparation begins or before the order is dispatched, depending on the fulfillment stage and operational limitations.
  • Gift cards: Gift cards are non-refundable, except where required by applicable law.
  • Promotional or discounted items: May be non-refundable or subject to special restrictions as stated at the time of purchase.

To request a cancellation, refund, replacement, or credit, you must contact us promptly using the contact details in Section 12 and provide the order details and supporting information. We may request reasonable evidence, such as a receipt, order number, photos, or a description of the issue.

Where a refund is approved, it will generally be processed to the original payment method within a reasonable time, subject to the processing timelines of financial institutions and payment providers.

Nothing in this section limits any statutory consumer rights that may apply under applicable Canadian law, including rights relating to defective goods, misleading representations, or unfair practices where such rights cannot be waived.

6. Liability Limitations

To the maximum extent permitted by applicable law, Pilot Coffee Roasters Coffee Corp., its directors, officers, employees, agents, affiliates, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, or reputational harm, arising out of or in connection with your use of our services.

To the maximum extent permitted by law, our total aggregate liability for any claim arising from or related to the services, whether in contract, tort, negligence, strict liability, or otherwise, will not exceed the amount paid by you for the specific product or service giving rise to the claim during the three (3) months preceding the event giving rise to the claim, or CAD $100, whichever is greater, unless a higher liability amount is required by applicable law.

We do not warrant that our services will be uninterrupted, error-free, secure, or free from viruses or harmful components. We do not guarantee the availability of any specific product, menu item, or location at any particular time.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, gross negligence where such limitation is prohibited, or any other liability that cannot lawfully be limited in Canada.

7. Intellectual Property Rights

All content on our website and related services, including text, graphics, logos, trademarks, service marks, photographs, menu descriptions, product names, designs, videos, software, and the overall look and feel of the services, is owned by or licensed to Pilot Coffee Roasters Coffee Corp. and is protected by applicable intellectual property laws in Canada and elsewhere.

Except as expressly permitted in writing by us, you may not copy, reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, reverse engineer, or create derivative works from any part of our content or services for commercial purposes.

You are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the services for personal, non-commercial use only, subject to these Terms.

Any feedback, suggestions, ideas, or submissions you provide may be used by us without restriction or compensation, unless otherwise required by law or expressly agreed in writing.

8. Data Protection and Privacy

We collect, use, store, and disclose personal information in accordance with applicable Canadian privacy laws, including, as applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation.

Personal information may include your name, contact details, payment-related information, order history, preferences, account information, device information, and communications with us. We may use this information to:

  • Process orders and payments;
  • Provide customer support and respond to inquiries;
  • Manage accounts, loyalty programs, promotions, and service updates;
  • Improve our services, operations, and customer experience;
  • Detect fraud, prevent misuse, and comply with legal obligations;
  • Send marketing or promotional communications where permitted by law and where consent is obtained when required.

We may share personal information with service providers, payment processors, delivery partners, technology vendors, legal advisors, or government authorities where necessary or legally required. We use reasonable safeguards appropriate to the sensitivity of the information, but no system can be guaranteed to be completely secure.

By using our services, you acknowledge that information may be processed and stored in Canada or other jurisdictions where our service providers operate, subject to applicable law. Where required, you may have rights to access, correct, or request deletion of your personal information, subject to legal exceptions.

Our privacy practices may be described in a separate privacy policy, which is incorporated by reference if posted on our website.

9. Force Majeure

We will not be liable for any delay, failure, interruption, or inability to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to: acts of God, fire, flood, severe weather, pandemic, epidemic, labor disruptions, government action, utility failures, supply chain disruptions, transportation failures, cyber incidents, power outages, equipment failure, or other similar events.

In such circumstances, our obligations will be suspended for the duration of the force majeure event, and we may cancel, delay, or modify affected orders or services as reasonably necessary.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our operations, legal requirements, or business practices. The revised Terms will be posted on our website with an updated effective date.

Your continued use of our services after the posting of updated Terms constitutes your acceptance of the revised Terms to the extent permitted by law. If you do not agree to the updated Terms, you must discontinue use of the services.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, or to your use of our services, will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to any mandatory consumer protection laws that apply, you agree that the courts located in Toronto, Ontario, shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or in connection with these Terms or our services.

12. Contact Information

If you have any questions, complaints, refund requests, or legal notices regarding these Terms or our services, please contact us:

We may require reasonable verification of identity before responding to certain requests, particularly where personal information or account-specific details are involved.

13. Severability Clause

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision will be severed or limited to the minimum extent necessary so that the remainder of these Terms remains in full force and effect.

The failure of Pilot Coffee Roasters Coffee Corp. to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision unless acknowledged by us in writing.

These Terms constitute the entire agreement between you and Pilot Coffee Roasters Coffee Corp. regarding the use of our services, unless supplemented by additional terms that are expressly incorporated by reference or agreed in writing.

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