1. Introduction and Company Information
This Privacy Policy explains how Pilot Coffee Roasters Coffee Corp. collects, uses, discloses, stores, and protects personal information when you visit our website, interact with us online, or use our coffee-shop services in Canada. We are committed to protecting your privacy and handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.
Pilot Coffee Roasters Coffee Corp.
50 Wagstaff Drive, Toronto, ON M4L 3W9, Canada
Email: [email protected]
Phone: +1 416-546-4006
Website: vixbrenflel.pro
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website, or from third parties where permitted by law. The types of information we may collect include:
- Identification and contact information: name, email address, telephone number, mailing address, and other contact details.
- Transaction information: purchases, payment-related details, order history, refunds, and loyalty or rewards activity, where applicable.
- Account and communication information: messages you send to us, preferences, feedback, survey responses, and customer service records.
- Website and device information: IP address, browser type, device identifiers, operating system, pages viewed, time spent on pages, referral URLs, and usage analytics.
- Location information: general location derived from your device or IP address, where enabled and permitted.
- Security and fraud-prevention information: information necessary to detect, prevent, and investigate suspicious or unauthorized activity.
We may process personal information using manual and automated means for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
We collect and use personal information for the following purposes:
- to provide and operate our website and coffee-shop services;
- to process and fulfill orders, purchases, reservations, and customer requests;
- to communicate with you about your inquiries, receipts, updates, and service-related notices;
- to manage customer relationships, loyalty programs, promotions, and feedback;
- to improve our products, services, website performance, and customer experience;
- to personalize content and offers where permitted by law;
- to maintain security, prevent fraud, and protect our business, customers, and employees;
- to comply with legal, tax, accounting, and regulatory obligations; and
- to establish, exercise, or defend legal claims.
4. Legal Basis for Processing
We process personal information only where permitted under applicable Canadian law. Depending on the circumstance, our legal grounds for processing may include:
- Consent: where you have given express or implied consent for a specific purpose;
- Contractual necessity: where processing is necessary to provide requested products or services or to take steps at your request before entering into a contract;
- Legitimate business purposes: where processing is reasonable for business operations and does not override your rights and interests;
- Legal or regulatory compliance: where processing is required to meet legal obligations; and
- Security and fraud prevention: where processing is necessary to protect our systems, property, staff, customers, or the public.
Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may disclose personal information to third parties only as necessary and in accordance with applicable law. These third parties may include:
- Service providers: payment processors, hosting providers, IT support, website analytics providers, email delivery services, and customer support tools;
- Professional advisers: lawyers, accountants, auditors, insurers, and other professional consultants;
- Business partners: vendors or promotional partners assisting with events, loyalty programs, or marketing initiatives;
- Authorities: law enforcement, regulators, courts, or government bodies when required or permitted by law; and
- Corporate transactions: in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate safeguards.
We require third parties that process personal information on our behalf to protect it using appropriate contractual, technical, and organizational safeguards. We do not sell personal information.
6. Data Transfer to Third Countries
Your personal information may be stored or processed outside of Canada, including in other countries where our service providers operate. When information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
We take reasonable steps to ensure that any cross-border transfer is protected by appropriate safeguards, such as contractual confidentiality obligations, security measures, and vendor due diligence, as required by applicable law.
7. Storage Duration
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Retention periods depend on factors such as:
- the nature of the information and the reason it was collected;
- legal, tax, accounting, and regulatory requirements;
- the need to resolve disputes or enforce agreements; and
- security, fraud-prevention, and audit requirements.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information, where permitted by law;
- Restriction: to request limits on how we use certain personal information in specific circumstances;
- Data portability: to request a copy of certain information in a structured, commonly used format, where applicable; and
- Objection: to object to certain processing activities, including where we rely on legitimate business purposes or direct marketing, where applicable.
To exercise your rights, please contact us using the information in Section 12. We may need to verify your identity before responding. In some cases, we may not be able to fulfill a request due to legal, contractual, or operational reasons, but we will explain our decision if we do so.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw your consent at any time by contacting us or using the unsubscribe or opt-out methods provided in our communications, where applicable. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain processing, we may no longer be able to provide some services or respond to certain requests.
10. Right to Complain
If you have concerns about how Pilot Coffee Roasters Coffee Corp. handles your personal information, we encourage you to contact us first so that we can attempt to resolve the matter promptly and fairly.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or with a provincial privacy authority if applicable. We will cooperate with any lawful investigation or inquiry by a regulator.
11. Data Security
We use reasonable physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures may include:
- restricted access to personal information on a need-to-know basis;
- secure systems and access controls;
- encryption or other security protections where appropriate;
- employee confidentiality obligations and training;
- monitoring for suspicious activity; and
- vendor management and contractual privacy obligations.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to reduce risk and respond to incidents in accordance with applicable law.
12. Contact Information
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:
Pilot Coffee Roasters Coffee Corp.
50 Wagstaff Drive, Toronto, ON M4L 3W9, Canada
Email: [email protected]
Phone: +1 416-546-4006
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. Any updates will be posted on our website with the revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how Pilot Coffee Roasters Coffee Corp. protects your personal information. Your continued use of our website or services after any changes become effective means you acknowledge the updated Privacy Policy, to the extent permitted by law.